Terms & Conditions
Updated: April 2022
1. PRELIMINARY PROVISIONS
1.1 www.oammassage.com/ (the “Website”) is a website belonging to OAM MASSAGE MAN & Trading & OAM MASSAGE WOMAN (collectively known as OAM MASSAGE) , a limited liability company with registered commercial numbers 167526, 167183, whose office is at the Gate Mall, First Floor, Unit 1f25 Doha, Qatar (hereinafter “OAM MASSAGE”).
1.2 The Purchaser's identity
For the requirements of this document, the term “Purchaser” means any natural person who purchases the products / services which are sold on the Website (hereafter the “Products”). However, the Purchaser must be an end customer (i.e. a natural person not acting as a trader) based in Qatar and other countries, particularly Saudi Arabia, Oman, United Arab Emirates, Bahrain and Kuwait with the legal capacity to contract.
Thus, the Purchaser:
- Declares and warrants, by accepting these General Terms and Conditions of Sale, that the purchase of Products on the Website is unrelated to a business activity and is for personal use only;
- Undertakes not to resell or distribute the Products which are purchased on the Website or the samples, otherwise the Purchaser can be held liable in civil law.
1.3 General Terms and Conditions of Sale
The purpose of these General Terms and Conditions of Sale is to stipulate the terms and conditions for the on-line sale of the Products on the Website. By checking the relevant box, the Purchaser states that they have read and expressly accept them, provided that this acceptance does not require the Purchaser’s handwritten signature. The Purchaser can backup or print these General Terms and Conditions of Sale without modifying them. OAM MASSAGE reserves the right to modify these General Terms and Conditions of Sale at any time without notice. However, the General Terms and Conditions of Sale which apply to the sale are those which the Purchaser accepted when placing his or her order. To the extent reasonably practicable, we will notify you of any cancellation, suspension or termination of the terms of sale that, in our opinion, would materially adversely affects your rights or obligations. These General Terms and Conditions of Sale exclude the application of any other document.
1.4 Product Information
The Purchaser can obtain information on the material characteristics and the price of the Products they wish to order by clicking on them on the Website. OAM MASSAGE reserves the right to add new Products, remove others or change their presentation or price at any time. The Product information and the prices which apply to the order are those which are displayed on the Website when the Purchaser confirms their order.
1.4 Customer Service OAM MASSAGE’s
Customer Service can be contacted regarding any information, questions or advice relating to the order or the Products: - By telephone on +97466688779 OAM MASSAGEOAM MASSAGE (cost of a local call); - By completing the “Contact Form” on the Website; or - By e-mail to the address: info@oammassage.com
2. ORDER
2.1 The different ordering steps are as follows:
2.1.1 Ordering on the Website
The Purchaser makes their product selection and puts them into the basket section. The Purchaser can check the details of the prospective order there and change it at any time. The Purchaser then confirms their contact details, the billing address, the delivery information and shipping method, as well as the chosen payment method. The Purchaser is considered to have definitely accepted the content and conditions of the order, the price, characteristics, quantities and delivery times for the Products ordered, from the moment the Purchaser confirms the order by clicking on the confirm now icon. The order is then firm and final.
2.1.2 Ordering by telephone
The Purchaser can also order Products by dialing +97466688779 OAM MASSAGE (cost of a local call).
2.2 Confirmation of the order
OAM MASSAGE sends the Purchaser an email summarizing the terms and conditions of the order. The Purchaser can track the progress of the order and download the bill on the Website.
2.3 Confirmation of Products
OAM MASSAGE will confirm the Products that it will supply from your order. Only Products which are delivered will be invoiced.
2.4 Cancellation of the order
OAM MASSAGE reserves the right to cancel any order for a legitimate reason and in particular:
- Orders placed by professionals, abnormal orders (such as orders exceeding 4 products with the same reference), abnormally recurrent orders;
- If the Purchaser provides incomplete or incorrect information;
- Payment default or part payment of the sums owed by the Purchaser.
If OAM MASSAGE cancels your order, it will reimburse any applicable amount to you accordingly.
3. PRICE
The prices displayed on this Website are given in Qatari Riyals (QR) before any applicable taxes and are liable to change during the year. However, the products ordered are invoiced at the price in force when the order is recorded. They do not include shipping costs which are billed in addition to the price of the Products purchased depending on the amount of the order. Shipping costs will be stated before the Purchaser's order is recorded. Prices excludes value added tax (VAT).
4. PAYMENT TERMS
4.1 Orders can be paid for using card payment such as Visa, Master Card networks, American Express card, Apple Pay, Google Pay and payment on delivery. Payments by cheque are not accepted. The debit will occur approximately 5 days after the date of the order unless for payment on delivery. OAM MASSAGE conserves the full and complete ownership title in the Products sold until the price in principal, including costs and tax, has been received in full. The commitment to pay which is given by using a bank card is irrevocable. By disclosing the details relating to the bank card, the Purchaser authorizes the debit of the bank card. The Purchaser must transmit the number of the bank card, its expiry date as well as the security code (the 3-digit number on the back of the bank card).
4.2 The whole transaction is performed in encrypted mode, and the Purchaser’s bank data do not transit via the Website but via the payment platform of its service provider, OAM MASSAGE in order to guarantee payment security and prevent payment card fraud. OAM MASSAGE reserves the right to verify the accuracy of the information entered by the Purchaser by requesting a substantiating document such as a copy of the Purchaser's identity card by email or by letter, which has the effect of suspending the Order. If the Purchaser fails to do so or if the substantiating documents are not compliant, OAM MASSAGE reserves right to cancel the Order without the Purchaser being able to claim any indemnity of any kind. As part of the fight against Internet fraud, information relating to your order can be disclosed to any competent authority for verification. The Purchaser guarantees OAM MASSAGE that they have the authorizations which may be necessary to use the chosen payment method when registering the purchase order. OAM MASSAGE reserves the right to suspend or cancel any order and/or delivery irrespective of its nature and level of performance in the event of the nonpayment of any sum owed by the Purchaser or a payment incident.
In order to make the buying journey on the Website easier, the Purchaser can record their bank details securely in encrypted mode using the option on the Website. The Purchaser can erase their bank details at any time if they no longer want this option or enter new bank details if required.
5. DELIVERY
5.1 Terms and conditions of delivery The Products can only be delivered in the Qatar and other countries, particularly Saudi Arabia, Oman, United Arab Emirates, Bahrain and Kuwait When ordering, the Purchaser can choose the delivery method which is most suitable for them among the available delivery methods. All of our orders are shipped from Qatar. All prices shown on the website are pre-VAT.
Important notice for locations outside Qatar - specific customs duties and taxes will have to be paid by the customer in accordance with the customs laws and regulations of the customer’s country. These charges are calculated at checkout for both credit card payments and cash on delivery payments. Customers will not incur any additional charges upon delivery. All domestic deliveries within Qatar are eligible for next day delivery.
5.2 Delivery deadlines
The shipping lead time for the Products depends on the option the Purchaser chooses when placing the order. In any case, the Products will be delivered to the Purchaser thirty (30) days after the order has been confirmed at the latest, excluding stock shortages, cases of Force Majeure, transport and/or postal service strikes.
5.3 Checking the order on receipt
The Purchaser must immediately check the condition of the package in order to issue any reserves directly to the carrier when the package is delivered. No subsequent claim concerning the condition of the package can be made to OAM MASSAGE’s Customer Service. The Purchaser must then check that the delivery complies with their order and inform the OAM MASSAGE's Customer Service as soon as possible of any anomaly or non-compliance.
6 DEFECTS
6.1 OAM MASSAGE is liable for defects in the compliance of the Product under relevant laws.
6.2 When the Product is defective, the Purchaser:
- May return the Product (in its original state) within 30 days from the delivery of the Product; - Can ask for the non-complying product to be replaced or the sale to be rescinded and the price returned;
- Is exonerated from providing proof of the existence of the non-compliance of the Product for 30 days from the delivery of the Product. If the Purchaser decides to return a defective Product, the Purchaser can demand that the sale is rescinded and the purchase price returned. The Purchase can contact OAM MASSAGE’s Customer Service to make complaints.
7 LIMITATION OF LIABILITY
7.1 OAM MASSAGE cannot be held liable for loss resulting from the fraudulent intrusion by a third party which results in a modification to the information available on the Website, or for the Purchaser’s fault or for a case of an event that is outside OAM MASSAGE’s reasonable control, such as strikes, lockouts or other industrial action; terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic (including events that occur as a direct or indirect result of the COVID-19 pandemic) or other natural disaster or impossibility of the use of public or private transport (“Force Majeure”).
7.2 However, if OAM MASSAGE should be held liable for a loss suffered by the Purchaser following the non-performance or poor performance of its services, this loss would be limited to the amount of the Purchaser’s order paid to OAM MASSAGE.
9 GENERAL PROVISIONS
9.1 The fact that OAM MASSAGE does not enforce a provision of the General Terms and Conditions of Online Sale against the Purchaser cannot be construed as a waiver of the right to enforce this provision.
9.2 If one of the provisions of the General Terms and Conditions is declared to be totally or partially null and void, the other provisions and the other rights and obligations created by these General Terms and Conditions will remain unchanged and applicable.
9.3 In general, the Purchaser and OAM MASSAGE expressly agree that emails and automatic recording systems used on the Website will be authoritative, notably with regards to the content and the date of the order.
10 PERSONAL DATA
10.1 The information collected shall be digitally processed for the following purposes: managing and tracking orders (including order taking, invoicing, shipment, reimbursement, claims, after-sales service), managing customer opinions on purchased products, services and content, managing customer accounts (including the loyalty program, sales promotion, market research, statistics, as well as selecting consumers for product tests).
10.2 The controller of these data is OAM MASSAGE. The data can be sent to OAM MASSAGE and selected service providers for their expertise and acting on behalf of OAM MASSAGE in order to achieve the purposes of OAM MASSAGE. This data will be kept for a period of time that enables OAM MASSAGE to comply with its statutory obligations or for a maximum of three years from the last purchase/contact.
In accordance with the personal data protection regulations, the Purchaser has a right to access, rectify, erase, the right to data portability, and the right to limit or object to processing, by sending an e-mail to OAM MASSAGE. The Purchaser also has the right to make a claim to the competent supervisory authority. The Purchaser can access the following page for more information on OAM MASSAGE’s personal data protection policy and cookies policy:
11 INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
11.1 Unless otherwise agreed, OAM MASSAGE and all its licensors retain ownership of all the intellectual property rights in the Website and the information therein, including any trademarks, trade names, copyrights as well as rights in the underlying software. Any use of the Website infringing OAM MASSAGE’s (intellectual) property rights or other rights is strictly prohibited to broadcast, modify, transmit or reproduce the Website in whole or in part, in any form whatsoever. It is prohibited to insert hypertext links to parts or to the entire Website without OAM MASSAGE’’s prior written agreement.
11.2 OAM MASSAGE is the owner of the trademarks displayed on the Website together with any other element of Intellectual property. The Purchaser undertakes neither to use OAM MASSAGE’s trademarks in any way nor to infringe OAM MASSAGE’s intellectual and industrial property rights in general.
12 GOVERNING LAW / JURISDICTION
The Purchaser can have recourse to consumer mediation to solve any disputes they may have with OAM MASSAGE, providing (i) they have referred the matter to OAM MASSAGE’s Customer Service in writing first, and no solution has been found and (ii) the referral is clearly not unfounded or vexatious. Any dispute in relation to these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of Qatar or other countries depending on the place of residence of the customers, even in case of warranty claims or multiple defendants.
13 LANGUAGE
These General Terms and Conditions have been prepared in the English language. Each party acknowledges that it has read these terms of sale and understands its content and that these terms of sale have been entered into freely and without duress.
You acknowledge that you fully understand the language and the content of these General Terms and Conditions.